Microsoft Dynamics CRM Introduction

Microsoft Dynamics CRM basics




About Microsoft Dynamics CRM:

 a> CRM - Customer Relationship Management software
b> Developed by Microsoft Team
c> It is mainly used on Sales, Marketing and Customer service sectors.
d> This products works under .Net framework

Prerequisites knowledge required to study MS Dynamics CRM:

 1. ASP .NET
2. C#
3. VB .NET

Product Version:
  • Microsoft CRM 1.0
  • Microsoft CRM 1.2
  • Microsoft Dynamics CRM 3.0
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM 2013
  • Microsoft Dynamics CRM 2015
  • Microsoft Dynamics CRM 2016


    • About CRM SDK:

    SDK: Software Development Kit

    It contains

    1. Server side code
    2. Client side code
    3. Extensions
    4. Plugins
    5. Web services
    6. Workflows
    7. Security model


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